Through developing skills, tools, tips and practice time, this training series hopes to enhance the communication skills of DCWs with family members, thereby increasing everyone’s satisfaction and comfort level. These four one-hour modules include practice scenarios, video clips, activity worksheets, and detailed directions for trainers.
Download And Extraction Instruction For Modules 1 - 4
Please review instructions for downloading as training modules require an extraction step.
Instructions - How to Download and Extract Zip Files
Module 1 - Building a Sense of Mutual Respect and Trust with Family Members
The goal of this module is to help the direct care worker communicate efficiently and effectively with the family members of patients in your care.
Module 1 Instructor Manual
Module 1 PowerPoint files
Module 2 - Explaining Your Role to Family Members and Clarifying Expectations
The goal of this module is to help the direct care worker explain appropriate aspects of their caregiver role and help family members develop clear and realistic expectations.
Module 2 Instructor Manual
Module 2 PowerPoint files
Module 3 - Understanding and Responding to Emotional Reactions of Family Members
The goal of this module is to help the direct care worker understand and respond to the emotional reactions they will experience from family members.
Module 3 Instructor Manual
Module 3 PowerPoint files
Module 4 - Understanding and Responding to Family Members When They Are Angry
The goal of this module is to help the direct care worker understand and respond to family members when they are angry.
Module 4 Instructor Manual
Module 4 PowerPoint files