1 HR NHAP & RCFE
|1A COMPLIANCE AND YOUR BOARD - EQUIPPING THEM FOR EFFECTIVENESS
The successful implementation of a compliance program requires the distribution throughout the organization of compliance-related responsibilities. The Board should satisfy itself that management has developed a system that establishes accountability for proper implementation of the compliance program. The experience of many organizations is that program implementation lags where there is poor distribution of responsibility, authority and accountability beyond the compliance team.
- Understand your Board of Directors’ responsibilities
- Discuss questions your board should ask
- Understand how your board is instrumental in an effective compliance program
- Melaney Scott, Manager, Moss Adams LLP
1 HR NHAP
|1B FORGING PARTNERSHIPS WITH HEALTH PLANS
Senior living providers offering post-acute services are feeling the squeeze - should we get out or go deep? Learn how to position for value-based care, optimize offerings, measure success and navigate partnerships with healthcare and health plan providers.
- Conduct a SWOT
- Understand best practices of high-performance partnerships
- Identify ways to get the partner to the table
- Measure success
- David Shillcutt, Associate, Epstein Becker Green
- Sheri Peifer, Chief Strategy Officer, Eskaton
- Barbara Voors, Regional Kaiser Permanente, Continuum of Care Administrator
|BEST PRACTICES IN PERSON-CENTERED CARE
1 HR RCFE & BRN
|1C DSS PANEL DISCUSSION AND Q&A
The panelists will share news about DSS legal and structural changes, changes in DSS processes and enforcement, and any developments on regulation interpretation. The Panel discussion will also address any new laws and implementation thereof, new regulatory guidance, and programmatic changes. Finally, the Panel will focus on a variety of operational challenges affecting, RCFEs, CCRC, and MLRCs and will provide ample opportunity for Q&A and audience engagement.
- Learn about DSS legal and structural changes regarding processes in enforcement
- Learn about new laws, new regulatory guidance and programmatic changes
- Focus on challenges affecting RCFEs, CCRCs and MLRCs with ample opportunity for Q&A
- Deidre Schonfeldt, Attorney, Hanson Bridgett LLP
- Darolyn Jorgensen-Kares, Vice President, Director of Operations, Continuing Life Communities, LLC
- Pam Gill, Regional Manager, California Department of Social Services, Adult & Senior Care Program
1 HR NHAP & RCFE
|1D NEW NOT-FOR-PROFIT FINANCIAL STANDARDS
As a not-for-profit, it can be challenging to tell your story through your financial statements. This session is designed to help your organization understand the new requirements, the impact on users, and how to implement. Discussion will include Accounting Standards Update; Net Asset Classes; Donor Restriction Policy; Board Designations; Endowment Funds; Disclosures; Liquidity & Availability; Functional Expenses; Statement of Cash Flows; and New FASB Standard Outline.
- Understand the new financial reporting requirements
- Understand the impact on users
- Understand how to implement the new standards
Jeanette Bax Kurtz, Partner and Director of Not-for-Profit and Regulatory Services, Mueller Prost CPAs + Business Advisors
1 HR NHAP, RCFE, BRN & CAMFT
|1E THE FUN THEORY: TRANSFORMING DEMENTIA CARE THROUGH ENGAGEMENT TECHNOLOGY
Senior living professionals are looking to improve clinical and quality of life outcomes for their residents. Person-centered engagement technology provides opportunities to engage and care for residents undergoing physical and cognitive decline by focusing on their strengths and interests and by encouraging creativity, self-expression and continued personal development. Technology that engages through person-centered experiences motivates residents by focusing on their strengths. This approach often results in the attainment of an optimal person-environment fit, which can improve wellness and quality of life for all residents.
- Recognize how person-centered technology can help support a better person-environment fit to delay physical and cognitive decline.
- Understand how engagement technology can provide a strength-based approach to improve opportunities for success.
- Assess research evaluating technology-based engagement programs and anecdotal evidence of how these programs can optimize the quality of care of people living with dementia.
Juliet Kerlin, Director, Program and Research Partnerships, It's Never 2 Late
|GROWTH & MARKETING
1 HR NHAP, RCFE, BRN & CAMFT
|1F HONORING YOUR COMMUNITY'S STORY THROUGH A RETROSPECT GALLERY
The program chronicles the incredible history of a storied Santa Barbara property and the collaborative effort to bring it to life for current and future generations - The Samarkand, thriving over a 100+ year evolution from an elite boy's school to a luxury hotel and beyond to present day as a Covenant Retirement Community. A truly fantastic story now told through The Retrospect Gallery. If your community is sitting on a story waiting to be told in living color, come along on this journey of faith, creativity and great pride.
- Learn how a simple space can be transformed into a vivid time capsule of rich archival material.
- Create opportunities for residents and staff to collaborate on community outreach to local historical societies, prospective residents and other constituents.
- Learn how sharing the story of your community's genesis, trials, tribulations and ultimate success and ability to prevail will create an enduring showcase.
- Laurie Small, Executive Director, The Samarkand, a CCRC Community
- Paula Bodnar Schmitt, Principal and Design Consultant, Bodnar Design
1 HR NHAP, RCFE
|1G RETIREMENT COMMUNITY VIOLENCE: SECURITY AND INCIDENT RESPONSE
A number of alarming instances of crime involving retirement communities have recently been reported, including a serial killer who has gained access to multiple properties posing as a caregiver or employee, and a resident who shot and killed a firefighter and wounded others after setting fire to the building. Wake-up calls such as these warrant a review of the many safety and security measures that communities can put in place to help reduce the risk of crime on the premises.
Topics to be discussed include: front desk and perimeter security, indoor and outdoor cameras, including granny cams, criminal background checks, policies for visitors and private duty aides, firearms policies, active shooter training and responding to incidents. Best practices and policies in each of these areas, along with regulatory and liability considerations will be discussed. The audience will be invited to participate and to contribute challenges they have experienced and solutions they have implemented.
- Understand the scope and extent of risks of criminal conduct facing retirement community operations.
- Identify the kinds of preventive measures that can be taken and policies that can be implemented to reduce the risk of crime on the premises.
- Learn the basic principles that should be applied when responding to a serious crime or catastrophic event occurring at your community.
- Paul Gordon, Partner, Hanson Bridgett
- Charles Mann, Founder, Accushield
- Lever Stewart, Founding Partner & COO, Accushield
|DESIGN & PROJECT MANAGEMENT
1 HR NHAP, RCFE
|1H THE RENOVATION PROCESS: INNOVATIVE DESIGN SOLUTIONS
The impetus for renovation is to provide high quality environments for residents while improving the market value of the property. During this session, we will discuss the renovation process from start to finish. Using Life’s Garden – a 200-unit community in Sunnyvale, CA as a case study, we will explore the challenges and opportunities of renovating this 40-year-old community. During the presentation we will review a specific case study, and address how to establish a road map for capital improvements, while enhancing the social, spiritual, and physical needs of the residents, staff and the community at large.
- Fact finding and planning: Assessment of the property’s features and identification of strategic capital replacement budget needs.
- Conceptual design and programming: The design addresses site-specific issues to both enhance the residents’ experience and preserve the property and its existing buildings.
- Relocation and phasing of the work: Phasing to accommodate renovations in an occupied community is very important. Plans were put in place so that the construction made as little impact as possible on the residents.
- Christophe Laverne, Principal, HKIT Architects
- Vincent Oviedo Relocation Manager, Beacon Development Group
- Melissa Hernandez, Administrator, Life’s Garden
|WORKFORCE & LEADERSHIP DEVELOPMENT
1 HR NHAP, RCFE, BRN & HRCI
|1I FINDING SOLUTIONS FOR SENIOR LIVING'S WORKFORCE CHALLENGES
The unemployment rate is near historic lows, fewer job candidates possess the skills and education needed to work in senior living (especially in healthcare), and increasing wages are creating workforce pressures that communities must deal with to thrive. There are plenty of senior living job openings - the problem is attracting and retaining candidates. Many communities and organizations are finding ways to overcome these challenges, offering non-compensation perks (like transportation benefits and leadership training) as well as thinking creatively about where to find team members (like hiring nursing students to fill short-term gaps in healthcare staffing).
What strategies are working well to attract new candidates? What new ideas are being implemented to retain employees? Are communities making changes in staffing or operations to address workforce pressures? This session will outline the challenges facing communities and organizations, and share what proactive providers are doing to address them.
- Evaluate the current staffing situations and develop ideas for improvement.
- Draw from real-life case studies on how today’s providers are effectively recruiting and retaining high-quality team members.
- Understand big-picture workforce issues that may emerge in the future.
- Justin Spooner, Corporate Vice President - Operations Management Services, Greystone
- Andrew Leech, Vice President - Operations Management Services, Greystone
1 HR NHAP, RCFE & CFRE
|1J KEEPING THE LOVE ALIVE - DONOR ENGAGEMENT & RETENTION
Discover how you can engage and retain your donors this year and beyond by showing them some love. Engagement begins with the initial donor recruitment and inspiration and continues with each additional level. It is up to you to make sure that the donor is engaged from start to finish, regardless of factors such as gift size. Just like any relationship, the process of building and maintaining this one takes time and effort. By focusing on the long-term value of its donors, an organization can make a big and positive impact on the bottom line.
- How you can engage and retain your donors
- Learn the process of building and maintaining a donor base
- Why to focus on the long-term value of donors
- Joe Naylor, Chief Development Officer, Catholic Diocese of San Jose
|TECHNOLOGY & INNOVATION
1 HR NHAP & RCFE
|1K INNOVATION AND TECHNOLOGY IMPACTING FOOD AND FACILITIES MANAGEMENT
In this session, we'll review evidence-based trends, innovation and influences that are impacting the senior living market in food service, facilities management and resident engagement. The senior living market is an important demographic that continues to increase. For senior communities to continue grow occupancy and increase resident and staff satisfaction innovation, key trends must continually be researched and implemented.
This presentation will review food and facilities management growth trends, and highlight the use of innovation and technology to enhance the residents experience while also impacting efficiency and solutions for staff. This will all allow service providers to market innovatively to a more tech-savvy older generation. Fostering independence, choice, quality, and a unique service experience is also becoming more important as the seniors’ expectations are changing. Keeping costs affordable is another important factor that needs to be addressed because of the growing competition and financial trend for the senior demographic.
- Review trends, innovations and influences impacting the senior living market in food service, facilities management and resident engagement.
- Examine ways innovative technologies are being used to enhance the senior living dining experience.
- Hear how mobile technology solutions can provide a highly personalized white glove concierge service to residents.
- James Perry, Senior Marketing Manager, Sodexo Seniors
- Neil Sullivan, Connected Living
|AFFORDABLE SENIOR HOUSING
|1L HOUSING IS HEALTH CARE: EXPLORING THE SOCIAL DETERMINANTS
Senior Housing is the new hub for healthcare within the social determinants of health. We will delve into the possibilities of improving health outcomes, reducing medical costs, and enabling senior affordable housing residents to Thrive in Place. Our interactive discussion will focus on modifiable health behaviors, health literacy, and access to care.
- Analyze the limitations of the current health care system by experiencing its short-comings from the older adult perspective.
- Modify health care curriculum and messaging to empower older adults to manage their chronic diseases and improve their interaction with health care providers.
- Evaluate your organization’s health literacy supports and create new possibilities for improved chronic disease management.
- Linda Coleman, HumanGood
- Meredith Chillemi, Director of Aging and Education Programs, LifeSTEPS
- Staci Moore, Older Adult Services RN, LifeSTEPS