Monday, May 20, 2019
9:00 a.m. - 2:00 p.m.


The full conference package fee does not include the CEO/Trustee Roundtable. No discounts are offered. Lunch is included with the registration. 

Innovation is a catchword which many people love to hate. Every business leader knows that it is important, but often can't agree on what is actually is or what it means. In an interactive panel format, three leading experts discuss their definition of innovation and how they have incorporated it into their organizations. Presenters will then participate in roundtable discussions to talk mistakes, how to change the conversation or perspective about innovation within an organization and what works and doesn't when talking about innovation.


  • Robert Kramer, Founder & Strategic Advisor, National Investment Center for Seniors Housing & Care (NIC)
  • Kari Olson, Chief Innovation & Technology Officer, Front Porch & President, front Porch Center for Innovation & Wellbeing
  • Ted Fischer, CEO & Founder, Ageless Innovation, LLC
  • Moderator: Jeannee Parker Martin, President & CEO, LeadingAge California



Monday, May 20, 2019

3:30 p.m. - 5:30 p.m.


Galen Emanuele

Creating a Culture of Yes

Galen Emanuel’s dynamic keynote presentation teaches leaders and organizations how to apply the improv concept of “Yes, And” to radically improve communication, team performance, and engagement through thought-provoking activities aimed at enhancing leadership and building cohesive team culture.

Attendees come away with tools to skyrocket leadership and communication within their organizations. Galen’s immersive, interactive content has participants laughing and learning while gaining actionable skills that will redefine the way they contribute to their organization. Participants will come away with actionable tools to drive an intentional culture and be more effective members and leaders through five core tenets of improve: Saying Yes, Listening & Being Present, Making Others Look Good, Embracing Change, and Choosing Positivity.

President of Shift Yes, Galen Emanuele is an international speaker who works with teams and organizations around the globe, including Fortune 500s such as Microsoft, CBRE, Expedia, and Shell, redefining the way people interact and communicate in business. Galen is an expert in human behavior with more than 18 years in sales, marketing and business leadership.


Tuesday, May 21, 2019

9:00 a.m. - 10:15 a.m.


Innovation is speeding toward us –from mobility & longevity to autonomous cars to home care and workforce solutions. This year’s Panel of Pundits are at the pinnacle of innovation in our field. They are testing new ideas through research, looking at new designs for aging world-wide putting self-driving vehicles in our communities, and making home and community based services more accessible. Hold on to your hats as they challenge us to think differently about how to integrate these innovations in our communities.


  • Dr. Robyn I. Stone, Senior Vice President of Research, LeadingAge and Co-Director LTSS Center @UMass Boston
  • Seth Sternberg, Founder & CEO, Honor 
  • Justin A. Erlich, Voyage
  • Carrie Shaw, Founder & CEO, Embodied Labs
  • Moderator - Jeannee Parker Martin, President & CEO, LeadingAge California



Wednesday, May 22, 2019

12:00 p.m. - 2:00 p.m.


When Business Meets Design

Best-selling author Brian Solis shares why great products are no longer good enough to win with customers and why creative marketing and delightful customer service are not enough to succeed. He shares why the future of business is experiential and how to create and cultivate meaningful experiences. Learn how to design a desired, meaningful and uniform experience in every moment of truth in a fun way, including: 

  • How our experience gets in the way of designing for people not like us;
  • Why empathy and new perspective unlock creativity and innovation;
  • the importance of User Experience in real life and in executive thinking;
  • The humanity of Human-Centered Design in all you do.

We will take a look at Apple's holistic approach to experience architecture; the value of different journey and experience mapping approaches and finally the future of business lies in experience architecture and you are the architect.