JoyLiving by ONSCREEN
AI Voice & Engagement Platform Built for Senior Living
JoyLiving is an enterprise AI voice platform purpose-built for senior living communities.
We help operators reduce labor pressure, automate daily workflows, and gain real-time visibility into resident needs—while improving the resident and family experience.
At the center of the platform is a purpose-built AI voice agent that handles inbound and outbound communication, surfaces insights, and integrates directly into your operational systems.
Core Solutions
JoyReceptionist
AI-powered front desk coverage — 24/7 or whenever you need it.
JoyReceptionist is an AI receptionist for senior living that answers your main community phone line, responds to common questions (dining, maintenance, transportation, visiting hours, pricing, availability), captures caller details, and routes or logs requests automatically.
No more missed calls.
No voicemail backlog.
Every inquiry is documented and actionable.
JoyCalls
Automated outbound resident check-ins.
JoyCalls places scheduled voice calls for companionship, wellness check-ins, reminders, and satisfaction surveys. Conversations feel natural and supportive, while key insights are summarized and delivered to your team.
Earlier issue detection.
Better follow-up.
Structured engagement data without adding staff workload.
Reduced loneliness and isolation.
JoyTV
TV-based communication and engagement.
JoyTV transforms the resident’s television into a simple communication hub. Staff can video call directly into the room, AI check-ins and reminders appear automatically, and community announcements are delivered on the screen residents already use every day.
No apps. No passwords. No technical learning curve.
JoyTablet
Simple, secure in-room engagement device.
JoyTablet provides reminders, AI check-ins, notifications, and video calls through a streamlined interface designed specifically for older adults. It eliminates technical friction while maintaining secure administrative control for staff.
Purpose-Built for Senior Living Teams
Daily Insights & Reporting
Each morning, staff receive a concise digest highlighting resident activity, recurring needs, mood trends, and any red-flag alerts from AI interactions. Teams can prioritize faster, support care planning, and document quality without additional paperwork.
Smart Workflows & Escalation
Customizable workflows allow routine requests to be handled automatically, while urgent matters are escalated to staff via email or SMS with full conversational context. Every interaction is summarized and logged.
Clear Documentation & Compliance
All calls and requests are captured in structured form, providing leadership with visibility into patterns, service levels, and operational bottlenecks—while supporting regulatory documentation.
Scalable Integrations
Open APIs connect JoyLiving to EHRs, nurse call systems, engagement platforms, and analytics tools—streamlining operations across your ecosystem.
Enterprise Management Portal
A secure, cloud-based dashboard enables multi-community oversight, configuration, reporting, and administrative control.
Outcomes That Matter
Staff Efficiency
Automated call handling and check-ins reclaim caregiver time and reduce front desk strain.
Resident & Family Satisfaction
Consistent communication and faster response times build trust and confidence.
Visibility & Accountability
Real-time summaries and structured data give leadership insight into resident needs and operational performance—across one building or an entire portfolio.
Learn more at joyliving.ai.
Contact
Contact us: joyliving.ai/contact